How We Support You

From day one, your staff will receive unparalleled support across all aspects of Tentacle

Before going live

Adaptive Customisation

With Adaptive Customisation, our team will tailor Tentacle to precisely match the specific needs and requirements of your business.

Your account manager and our senior analyst will work closely with your staff to understand your business processes, ensuring Tentacle is seamlessly integrated into your operations.

First month live

Early Life Support

With the launch of Tentacle, you are provided with fast assistance and expert guidance.

To do this, Tentacle will ensure enough resources are available for:

  • ⬢Heightened support for any staff queries
  • ⬢Resolve any operational issues
  • ⬢Daily meetings with your account manager
Post going live

Running Operational Support

After your Early Life Support ends, Tentacle will provide a Running Operational Support service for your staff.

Our phone lines are open between

  • ⬢Mon-Fri 9am to 5pm

Email support is available between

  • ⬢Mon-Fri 9am to 5pm
  • ⬢Sat 10am to 3pm
  • ⬢Sun 10am to 1pm

There is even a support window within the Tentacle system where any issues reported will raise a ticket with our super support team.

Always

Tentacles TRIPLE-LOCK GUARANTEE

Tentacle has developed our TRIPLE-LOCK GUARANTEE, offering three distinct layers of protection to every valued customer.

1. Software Quality Guarantee

We guarantee that Tentacle Software will always meet and exceed the highest industry standards.

2. Satisfaction Guarantee

If you're not completely satisfied with your Tentacle purchase, we’ll work tirelessly to make it right.

3. Support and Security Guarantee

We ensure the highest quality of customer service, providing you with expert assistance whenever you need it.

In addition, your data is safeguarded with the highest standards of privacy and security, backed by a warranty for long-term peace of mind.